Customer Experience
NexHealth, a patient-engagement startup, announced that it secured $125 million in funding for its digital platform.
Consumers’ health care expectations and experiences continue to evolve in the aftermath of the COVID-19 pandemic and there are myriad opportunities for action by legacy stakeholders and new market entrants. To draw a broader understanding of consumerism and establish a framework for action, the AHA…
Improving care and patient experience using hyperpersonalization. This Transformation Talks video explores responding to consumer preferences.
Last week’s Aspen Ideas: Health festival reflected many of the changing dynamics in health and health care. Notably, a number of sessions across the four days examined how consumerism and technology are shaping the patient experience of care.