Customer Experience
Download the full Market Scan Trailblazers report “Elevating Patient Access and the Consumer Experience” to learn more about what can be done to improve patient access and elevate the patient experience.
About one in five consumers switched providers in the past year and nearly 90% said they did so because the organization was hard to do business with, notes a recent Accenture report.
In a recent podcast, leaders from Deloitte Digital and CVS Health shared insights on how they are working together to quickly close the loop on customer feedback to better personalize care, respond faster to service recovery opportunities and build trust.
Leaders at Oliver Wyman’s health care consultancy have been busy studying what health care will look like in 2035 and reimagining what the field may look like roughly a decade from now.
AHA Market Scan special report explores which companies aim to deliver transformational change in 2024.
Join us on Thursday, Dec. 7, 2023, from noon until 1 p.m. CT, for AHA’s Leadership Scan on “Bringing a ‘Systemness’ Focus to Quality, Safety and Patient Experience: How to drive repeatable improvement through uniformity and greater transparency.”
Here’s what experts say health systems will need to do to build a future-ready workforce, achieve health equity goals and deliver care closer to home.
Learn how healthcare organizations can leverage technological advancements to achieve the quadruple aim in 2023.
Best practices, successes and challenges in engaging our communities in digital strategy to maximize success in health care.
Using a mobile-first approach to improve patient-provider communication. The digital front door is a shift toward a new and dynamic way of managing the patient experience.